How to Redeem a Coupon Code on REPSLog (Mobile)

Internal playbook. Do not paste internal notes or this section to customers. This entry guides agents and the AI suggester on handling coupon/promo code questions on REPSLog, including the case where a subscription was started through the App Store or Play Store.

Have a coupon code for a REPSLog plan? On the iPhone and Android apps you can redeem it during checkout. This guide walks you through finding the Redeem coupon code link, entering your code, paying, and getting your subscription activated.

Before You Start

• This feature is on the iOS and Android apps only. It does not appear on the website (on the web you subscribe through the normal Stripe checkout).
• Coupon redemption happens on REPSLog's secure web checkout (powered by Stripe), which the app opens for you in your phone's browser. You pay there, then the app brings you back automatically.
• You do not need an existing plan to redeem a coupon. The link works on the upgrade and subscription screens whether you are new, on the free tier, or already subscribed.

Where to Find the Link

The Redeem coupon code link appears on the app's subscription screens, just below the main purchase button and above the Cancel anytime text. You will see it on:

• The Welcome paywall shown to new users.
• The Premium and Upgrade screens you reach when subscribing or moving up a plan.
• The Reactivate screen if your subscription has lapsed.

Tip: If you do not see the Redeem coupon code link, see the Troubleshooting section below. The link is only offered in supported regions.

How to Redeem Your Coupon

1. On a subscription screen, first pick the plan you want (for example, the monthly or annual option).
2. Tap Redeem coupon code. The app opens REPSLog's secure checkout in your phone's browser.
3. On the checkout page, find the promotion code field (Stripe labels it Add promotion code). Enter your coupon code and apply it. The discount appears in the order summary.
4. Enter your payment details and complete the purchase. You can use saved autofill, Apple Pay or Google Pay, and Stripe Link where available.
5. After payment, you are sent back into the REPSLog app automatically.
6. Your subscription activates and the app updates to your new plan. This can take a moment while the app confirms the purchase.

Tip: Some promotions are applied for you automatically, so you may see a discount already reflected at checkout without typing anything. If your specific code is not yet applied, add it in the promotion code field as described above.

Promo codes cannot be applied to App Store / Play Store subscriptions

What it is: When a subscription was started through Apple's App Store or Google's Play Store, billing is controlled by Apple/Google, so RepsLog cannot apply a coupon or adjust the charge from our end.

How to detect: Check the Package/Platform fields on the account. App Store / Play Store subscriptions show markers such as com.carmeltech.repslog or platform=ios (Android shows the equivalent Play billing markers). Do not quote these internal field values back to the customer.

Common questions: "Why won't my promo code work?", "Can you apply the discount to my existing subscription?", "Can you refund the difference?"

Correct handling (self-resolve): If billing is via Apple/Google, tell the customer we cannot apply a coupon to an in-app subscription, and instruct them to (1) cancel the in-app trial/subscription through their Apple or Google settings, then (2) re-subscribe via desktop web at app.reps-log.com using a desktop browser and enter the promo code at checkout. Reference How to Cancel Your REPSLog Subscription (iOS & Android) and How to Manage Your REPSLog Web Subscription (Stripe) as needed.

Escalate anything that would move money on RepsLog's side (refunds, credits, proration adjustments, or manual charge changes). Do not promise or issue these; route per the refunds/escalation playbook.

If the customer raises a tax angle (deducting the subscription, treating the discount for tax purposes, etc.), add the caveat: this is not tax advice, please consult your CPA.

Troubleshooting

My coupon code is not applying

Double-check the code for typos, including capitalization. Some codes only work on a specific billing period (for example, annual only), or may have expired. If the checkout rejects the code, try the matching plan period, or contact us with the exact code so we can check it.

I paid but was not taken back to the app

The app normally returns you automatically after checkout. If you closed the browser yourself, just reopen REPSLog. The app re-checks your subscription on its own, so once the payment has gone through your new plan will appear within a moment. If it still shows the old plan after a minute, fully close and reopen the app.

It says I already have this plan

If you are already subscribed to the plan you selected, the app will let you know and will not charge you again. To change plans, use the Upgrade screen and pick a different plan before tapping Redeem coupon code.

I do not see the Redeem coupon code link

The link is shown on the mobile apps in supported regions only. Make sure you are on the latest version of the app and viewing a subscription screen. On the website, coupon redemption is handled directly in the web checkout instead.