How to Set or Change Your REPSLog Password – REPSLog

By default, REPSLog signs you in without a password using a magic link (a one-time link emailed to you) or a passkey (Face ID, Touch ID, or your device PIN). If you would rather sign in with an email and password, you can set one from Settings. This guide shows you how to set a new password, change an existing one, and what to do if you do not see the option.

Before You Start

Password sign-in is optional. It works alongside magic link and passkeys, not instead of them. Even after you set a password, you can still sign in with a magic link at any time.
It is not available to every account. Password sign-in is being rolled out gradually and is turned on per account by our team. If you do not see the option described below, that is expected: it has not been enabled for your account yet.
If you signed up with Google or Apple, you already have a way to sign in without a magic link, so the password option is hidden for those accounts.
You will need access to the email address on your account, because we send a verification code there.

Where to Find the Option

Open Settings and look for a toggle labeled Sign in with password. If your account also has a password already, you will see a Change password row just below it.

Tip: If neither the Sign in with password toggle nor the Change password row appears in Settings, password sign-in is not enabled for your account. You can keep using a magic link or a passkey, and you can contact us if you would like it turned on.

Set a New Password

Use this when you have never set a password and want to start signing in with one.

Open Settings.
Turn on the Sign in with password toggle.
A Set a password window opens. It shows the email address on your account and explains that we will send a 6-digit code there. Tap Send code to my email.
Open your email and find the message with the 6-digit code.
Back in the app, enter the 6-digit code, type your New password (at least 8 characters), and retype it in Confirm new password.
Tap Set password. You will see a confirmation that your password is set and ready to use the next time you sign in.

Change an Existing Password

Use this when you already have a password and want to replace it.

Open Settings.
Tap the Change password row.
In the Change your password window, tap Send code to my email.
Enter the 6-digit code from the email, then type and confirm your New password.
Tap Update password.

Tip: You do not need to know your old password to change it. The 6-digit code emailed to you is the security check, so this same flow also works if you have forgotten your current password.

About the Verification Code

The code has 6 digits and is sent to the email address on your account.
It expires after about 5 minutes. If it expires, tap Resend code to get a fresh one.
For security, only a few code requests are allowed per hour. If you hit that limit, wait a bit and try again.

Turning Password Sign-In Off

If you turn the Sign in with password toggle off, REPSLog goes back to using magic link and passkeys. Your password is not deleted, so you can turn the toggle back on later without setting a new one.

A Note on Older Help Articles

Some older Help Center articles told customers who signed up with Google or Apple to "reset your password" in order to get email-and-password login. That is no longer the recommended path. Today the simplest ways to sign in are a magic link from the sign-in screen, a passkey, or, where it is available, the Sign in with password option in Settings described above.

Troubleshooting

I do not see the "Sign in with password" toggle

This option is rolled out gradually and may not be enabled for your account yet. It is also hidden if you signed up with Google or Apple, since those accounts already have a non-magic-link way to sign in. You can keep using a magic link or passkey, or contact us to ask about enabling it.

The code never arrived

Check your spam or junk folder, and confirm the email shown in the window is the address you can access. If it still does not arrive, tap Resend code. Codes expire after a few minutes, so use the most recent one.

It says the code is incorrect or expired

Make sure you are entering the digits from the most recent email. If too much time has passed, tap Resend code and enter the new code.

My new password was rejected

Your password must be at least 8 characters, and the New password and Confirm new password fields must match exactly.

I forgot my password and cannot sign in

You can always sign in with a magic link from the sign-in screen, no password required. Once you are in, open Settings and use Change password to set a new one.

If you are still stuck, contact us and we will help.